ComAp - InteliNeo 5500

InteliNeo 5500

Order code: INEO5500BAA

Upcoming training: 12.8.2025. Find out more.

The InteliNeo 5500 is a microgrid controller that offers a cost-effective solution for combining traditional grid or gen-sets with renewable energy sources to create a reliable and efficient power generation system. The panel-mount design with a 5” colour TFT display is suitable for packagers and integrators who are looking to integrate clean and sustainable energy to existing power generation sites.

Its Modbus master ensures compatibility with a large number of preconfigured devices (including those of Fronius and many more).

Single controller for renewables power sources and battery energy storage system
Native microgrid applications for on & off-grid systems with renewable energy and storage
5" TFT Colour panel-mounted display with 480 x 800 pixels
Microgrid screen templates for quick view
Support of up to 32* genset/mains controllers on CAN2
Modbus master TCP & RTU support of up to 9 devices

InteliNeo 5500 Datasheet

643 KB

English (15 Jan 2025)

Manuals

5 files

1.14 MB

English (28 Feb 2025)

10.34 MB

English (13 Mar 2025)

52.31 MB

English (13 Nov 2024)

159 KB

English (21 Nov 2024)

50.51 MB

English (13 Nov 2024)

Software

3 files

28.09 MB

(28 Feb 2025)

55.8 MB

(6 Nov 2024)

51.25 MB

(31 Oct 2024)

Certifications

2 files

EU Declaration of Conformity

220 KB

English (3 Sep 2024)

UL Certificate of Compliance INEO5500

819 KB

English (15 Dec 2023)

InteliNeo5500 CAD Drawings

30.82 MB

English (8 Jan 2024)

Show resource hub for this product

Overview
Related products
Extended features
Resources
Training

Overview
Related products
Extended features
Resources
Training

InteliNeo 5500

The InteliNeo 5500 offers:

One master controller for renewables and storage devices
Configurable microgrid applications MPTM and MINT for on and off-grid systems
Onboard Modbus Client for RTU/TCP communications to inverters and storage systems
Clear visualisation and overview of all important information on the built-in colour TFT display
Support for black start of grid-forming battery storage systems
Built-in PLC interpreter ComAp has integrated Programable Logic Controller tightly with our standard line of controllers. This helps our customers to cut costs, minimise points of failure for advanced systems, and overcome any challenge that may occur.with the use of ComAp's free PLC Editor
AirGate 2.0 ComAp’s controllers incorporate AirGate connection technology to make access to the internet as simple as possible.
AirGate enables our controllers to connect to the internet using the existing network infrastructure, negotiating firewalls and VPN systems and removing the requirement for static and public IP addresses.
for easy connection to your equipment remotely, without worrying about your asset’s IP address
User-defined protections and setpoints on top of default parameters
Remote control and monitoring of your gen-set operations with WebSupervisor, our cloud-based fleet management tool
Compatible load/Var sharing and power management with other ComAp solutions
Plug-in modules to easily extend the functionality of the product
Event-based history for fast and easy troubleshooting
Peak shaving for limiting the import from the mains (e.g., due to higher prices)
Load shedding ensuring the most important loads are running even when there is a lack of power
Keeping your business and data as safe as possible with design to the ISA 62443 level 2 - level 3 security requirements

* Features available with a software key.

Extended features applicable to this controller with a software key:

Accessories

CM2-4G-GPS

An easy-to-use and highly efficient solution for connecting gen-set controllers online via 4G network. Enables remote monitoring and tracking of the gen-set’s exact position, helping to optimise its uptime and reduce maintenance costs.

CM3-Ethernet

An easy-to-use communication solution to help connect gen-set controllers online via wired connection. This plug-in communication module enables remote monitoring and control for the gen-set controllers and provides access to various gen-set values - engine values, generator, load and Mains electrical values - alarms and history from anywhere.

EM-BIO8-EFCP

Binary I/O plug-in module with earth fault current protection measurement.

InteliSCADA

InteliSCADA is an intuitive software tool that enables quick and simple creation and monitoring of complex Supervisory Control and Data Acquisition (SCADA) systems for controlling industrial processes. The tool can be used to monitor locally both simple and advanced paralleling sites, regardless of the type of application.

InteliVision 10Touch

Intuitive and easy to use, the InteliVision 10Touch is a high-quality PC panel designed for a broad range of ComAp’s paralleling and single gen-set controllers for various applications. This 10.1” multi-touch display comes with embedded InteliScada display, our signature PC monitoring tool, enabling easy monitoring and simple screen configuration to meet your needs.

WebSupervisor

WebSupervisor is a cloud-based system designed for monitoring, data analysing and management of ComAp and third-party devices. It provides you with an easy overview of all your devices, their operational status, location and other important data, and alerts you in case of potential issues. Using its powerful reporting and analysis tools, you can optimise the revenue for your gen-set fleet, minimise downtime and reduce maintenance costs.

Extended Features

Extended Feature - INEO5500 CAN2 Expansion

CAN2 Expansion software key enables InteliNeo 5500 with firmware 2.0 onwards to support of up to 32 devices on CAN2 communication line. This provides greater flexibility for larger and more complex microgrid sites that have more ComAp mains and genset controllers.

Extended Feature: INEO5500 Universal Genset Support

Universal Genset Support is a feature that allows for the integration of gensets with third-party generator controllers to operate in parallel with a microgrid controlled by InteliNeo 5500. This solution allows InteliNeo to recognise and observe gensets connected over Modbus to optimise the penetration of DER (distributed energy resources) to generators without the replacement of the original controller provided they meet the prerequisites of this function.

Frequently Asked Questions

Show all

Can I unlock my controller?

If you have forgotten your controller password, it can be found using the password decode function.

You will need the following information about your device:

serial number
"password decode" number

Both numbers can be obtained through the monitoring software relevant to the device.

Serial number is available in Controller info
Password decode number is available in Values / Info

You can also show these numbers on your device's display. Typically, this requires a sequence or combination of buttons to be pressed. Details can be found typically in the device Operator guide.

Once you have these numbers, please contact your ComAp distributor and they will help you get your password back.

I cannot program my controller, it looks dead. How do I restore a controller with broken firmware?

The controller firmware does not usually break by itself however it can be damaged during controller programming, typically if power is lost during the process. If there does not seem to be a hardware issue with the controller there is an option to restore the controller using a process called ‘Boot Jumper’ programming.

This can be described as a sequence of steps you need to perform to allow the configuration tool to write new firmware into the device.

The steps typically are:

Physically connect the controller to your PC.
Power the controller on and initiate connection and firmware programming from the software tool menu.
The software will ask you to switch the device off, close the Boot Jumper and switch the device back on.
The programming will then proceed and you will receive further instructions during the process.

The boot jumper can be found either on the communication module (where plug-in modules are used) or on the device itself, typically under a rubber grommet, next to the dongle slot.

The description above is not enough? Try our Booot jumper training video.

How do I connect to my ComAp controller? What types of connections are supported?

ComAp offers a wide range of options to connect to your controller:

RS232 / RS485
USB - USB A<->B (usually a printer cable)
Internet connection - LAN, GPRS, 3G, 4G

Note that some connection types require you to use a communication module (plug-in eg a RS232 card) or communication bridge (external device eg Internet Bridge NT).

Each ComAp device usually allows for multiple ways of connection. The simplest one supported by the majority of our devices is the RS232 (serial) connection. For this, you need an RS232 cable (null modem) and if your PC is not equipped with an RS232 port you need a USB<->RS232 converter.
USB connections are very common. Almost all ComAp devices support connection using simple USB A<->B cable (printer cable) for easy configuration. Some devices can be powered from the USB port for programming to allow easy configuration right on your desk.
Other connection types: Internet connection (LAN, GPRS, 3G, 4G), Modbus RTU, Modbus TCP, SNMP, AirGate, Modem.
Note that some connection types require you to use a communication module (plug-in eg a RS232 card) or communication bridge (external device eg Internet Bridge NT). Not all types of connection are possible on each device. You can find all the details related to this topic in your device's Comprehensive guide or Communication guide.

Detailed information about connection to:
InteliLite NT, InteliATS NT, InteliCompact NT is available IL-NT, IA-NT, IC-NT Communication Guide (page 21)
InteliGen-NT, InteliSys-NT, InteliMains-NT is available in IGS-NT Communication Guide (page 19)
InteliLite is available in Global Guide InteliLite AMF25 Global Guide (page 126)

I cannot connect to my controller using the Internet or AirGate connection, why?

Usually connecting to the controller over the internet is straightforward and works out of the box. However, there are a few parameters that need to be set correctly.

Make sure you have the latest firmware in the controller itself but also in all the communication modules (plug-in, built-in or external).
- Communication modules that supports connection via the internet
  - CM-4G-GPS
  - CM-Ethernet
  - CM-GPRS
  - InternetBridge-NT 4G
  - InternetBridge-NT
  - IB-Lite
  - IB-COM (Built-in communication module for NTC controllers)
  - IL-NT GPRS

Ensure the communication interface is configured correctly.
- CM-4G-GPS, CM-Ethernet, CM-GPRS - Can be set in the controllers setpoints on the unit itself or using InteliConfig configuration software.
- IB-COM, IB-Lite - Use web interface - just connect to http://<controller-ip-address>/sp_index.htm using your favourite web browser.
- InternetBridge-NT 4G, InternetBridge-NT - Requires a software tool called IBNTConfig(https://www.comap-control.com/products/detail/ib-nt-config) and an USB A<->B cable for configuration. This way you can also enable MODBUS, SNMP etc.

Make sure there is no firewall blocking your connection. Consult your IT specialist or ISP if not sure. If you use a firewall, make sure the following ports are open for communication:
- The device must be able to send data to the AirGate server at UDP port 6127 and TCP port 23. The TCP port can be changed in the module setup to 21 if needed.
- TCP port 44445 is required for WebSupervisor connection.
- Port 80 is used for accessing the communication module web interface.
- Port 502 is used for Modbus TCP communication (enabled by default).
- Port 161 is used for SNMP (needs to be enabled).

How do I change the controller firmware? Where can I get the latest firmware?

You can download the latest firmware package on the webpage of the device. You can easily navigate there through the ‘Products’ section or just use the Search function. If you cannot find the firmware on the website or if you require different than the offered version do not hesitate to contact our support team.

The firmware upgrade itself is easy to perform. You need the appropriate configuration software and a connection to the controller (preferably a direct connection). Prior to initiating the update process, we strongly recommend you to save a complete backup of your device.

It usually consists of several steps:

Create a controller back up.
Update the device firmware. It will contain default Configuration Archive and default Application.
Change the Application (SPtM, MiNT, MCB, MGCB, BTB, etc) to the required type (by programming appropriate default archive to the controller).
Use the Import Configuration Wizard to restore your previous configuration. In some cases manual interventions might be needed during this step.
Optional: Update the connected display firmware or device communication module firmware.

Should you be unsuccessful in programming the new version, the rollback procedure is to install previous firmware version and use your back up to restore the controller to its original state before the firmware upgrade was attempted.